Privacy Policy

Effective September 29, 2026

This policy explains how GreetCrew LLC ("GreetCrew," "we," "us," or "our") collects, uses, and protects information when businesses use our websites, dashboard, AI receptionist, phone numbers, and related services.

Information we collect

We collect account and business information, billing status, configuration choices, support communications, and technical data needed to operate and secure the service. When a call is handled, we may process caller and callee phone numbers, call audio, transcripts, summaries, contact details, service requests, appointment preferences, and other information voluntarily shared during the call.

Call recording and AI disclosure

Our receptionist identifies itself as an AI system. When recording is enabled, callers receive a notice before information is collected. Continuing the call after that notice indicates consent to recording and transcription. A caller who does not consent should end the call and use greetcrew.com to contact the relevant business another way.

How we use information

We use information to provide call answering, lead capture, appointment-request intake, summaries, support, billing, security, fraud prevention, troubleshooting, and service improvement. We do not sell personal information.

Service providers

We use vendors that help provide telephony and AI processing, hosting, payments, security, and customer support. These providers process information for us under their own contractual and security obligations. Payment card information is collected and processed by our payment provider; GreetCrew does not store full payment card numbers.

Retention

For GreetCrew's own receptionist, call recordings and transcripts are configured for automatic deletion after 30 days. Customer workspaces may use a different disclosed retention period. We may retain account, transaction, security, and legal records as reasonably necessary for the service, compliance, disputes, and enforcement.

Security

We use administrative, technical, and organizational safeguards designed to protect information. No system is completely secure, and we cannot guarantee absolute security.

Your choices

Business account administrators can access service records through the dashboard and may request correction or deletion where applicable. Recording can be disabled for a workspace. Legal rights vary by location.

Children

GreetCrew is a business service and is not directed to children under 13. We do not knowingly collect personal information from children under 13.

Contact

Privacy inquiries may be emailed to support@greetcrew.com or mailed to GreetCrew LLC, 2018 Route 52, Gilbert, WV 25621.