Terms of Service

Effective September 29, 2026

These Terms govern access to GreetCrew LLC's AI receptionist, dashboard, phone, lead-intake, and related services. By creating an account or using a paid service, you agree to these Terms on behalf of yourself and, when applicable, your business.

Business service and account responsibility

You must provide accurate information, safeguard account credentials, designate authorized users, and ensure that your instructions, call routing, business claims, and use of customer information comply with applicable law. You are responsible for your own services and for following up with callers.

AI limitations

GreetCrew uses automated systems that can make mistakes. The service must not be used as an emergency line or as a substitute for medical, legal, financial, safety, or other licensed professional advice. You must review important call details before relying on them. GreetCrew does not guarantee leads, revenue, appointments, uninterrupted availability, or error-free transcripts.

Recording and consent

You must configure recording and disclosure rules appropriate for every location in which you operate or receive calls. GreetCrew may provide a default announcement, but you remain responsible for obtaining any legally required consent and for notifying your employees, customers, and other callers.

Subscriptions and billing

Paid plans renew automatically at the disclosed interval until canceled. Prices, included minutes, overage rates, add-ons, and the renewal schedule are shown before checkout. Taxes may apply. You authorize the payment processor to charge the selected payment method for recurring fees and applicable usage.

Cancellation

You may cancel future renewals by contacting support@greetcrew.com. When a self-service billing portal is available for your payment provider, you may also cancel there. Cancellation takes effect at the end of the current paid billing period unless the checkout or a written agreement says otherwise. You retain access through that period, subject to these Terms.

Acceptable use

You may not use GreetCrew for unlawful, deceptive, abusive, harassing, discriminatory, fraudulent, emergency-dispatch, or unsolicited calling or messaging. You may not collect passwords, complete card numbers, government identifiers, or other unnecessary sensitive information through an agent.

Suspension

We may suspend access to protect callers, customers, GreetCrew, or its providers; address nonpayment or security risks; comply with law; or stop prohibited use. We will use reasonable efforts to provide notice when appropriate.

Ownership and feedback

GreetCrew and its licensors retain rights in the platform, software, branding, and documentation. You retain rights in your business content and grant us the limited rights needed to operate the service. Feedback may be used without restriction or compensation.

Disclaimers and liability

To the maximum extent permitted by law, the service is provided "as is" and "as available." GreetCrew disclaims implied warranties. To the maximum extent permitted by law, GreetCrew's aggregate liability arising from the service will not exceed the fees paid by you to GreetCrew during the three months before the event giving rise to the claim. These limits do not apply where prohibited by law.

Governing law

These Terms are governed by the laws of West Virginia, without regard to conflict-of-law rules. Courts serving Mingo County, West Virginia will have exclusive jurisdiction unless applicable law requires otherwise.

Contact

Notices may be emailed to support@greetcrew.com or mailed to GreetCrew LLC, 2018 Route 52, Gilbert, WV 25621.